What is the minimum order quantity?
For custom orders, our minimum is 6 pieces per design. For in-stock items, you can order as few as 1!
How long does embroidery take?
Standard production time is 7-14 business days. Rush orders (4-6 days) are available for an additional fee.
What file formats do you accept for custom designs?
We accept PNG, JPG, AI, EPS, PDF, and SVG files. Our design team will help optimize your artwork for embroidery.
Do you offer worldwide shipping?
Yes! We ship worldwide. Standard shipping takes 5-10 business days. Express shipping (2-5 days) is available at checkout.
What is your return policy?
We stand behind our quality. If there's any issue with your order, contact us within 14 days for a replacement or refund.
Can I get a sample before bulk order?
Absolutely! We offer sample orders so you can check quality before committing to larger quantities.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for bulk orders.
How do I care for embroidered items?
Machine wash cold inside-out. Tumble dry low or hang dry. Avoid bleach and ironing directly on embroidery.
Do you offer wholesale pricing?
Yes! Contact us for wholesale pricing on bulk orders. We offer competitive rates for retailers and resellers.
How can I track my order?
You'll receive a tracking number via email once your order ships. Track directly on our shipping partner's website.